Shipping Policy

At Smokey Moe’s Distribution, we strive to provide a smooth and reliable shipping experience. Please review our shipping policy carefully:

All Sales Are Final

All purchases are final sale. We do not offer refunds, returns, or exchanges under any circumstances. All products are sold as-is.

Damaged Products

Smokey Moe’s Distribution is not responsible for any damages that occur during transit. All shipments are handled by third-party carriers.

If your order arrives damaged, you must report the issue within 48 hours of delivery with photos and documentation. Claims submitted after this timeframe will not be accepted.

Order Fulfillment

All orders are processed on a first-come, first-serve basis. Processing times may vary based on product availability and order volume.

Shipping Times

Most shipments are delivered within 2–5 business days, depending on the destination. However, delivery times may vary due to shipping origin, carrier delays, or other factors beyond our control.

Shipping Responsibility

All shipments are considered FOB Shipping Point. Once an order is handed over to the carrier, the buyer assumes full responsibility for the shipment, including loss or damage.

Delays

Unexpected delays may occur due to weather, carrier issues, holidays, or other unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Smokey Moe’s Distribution is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Agreement to Terms

By placing an order with Smokey Moe’s Distribution, you agree to all terms outlined in this policy.

If you have any questions, please contact us at wholesale@smokeymoes.com prior to placing your order.